Updated 3rd of November:

Shop with complete confidence at Glasses Direct during the Royal Mail strikes and get FREE DELIVERY until midnight monday

You can be assured that your glasses will arrive – not only have Royal Mail provided that assurance to us, but as always, we take 100% responsibility to ensure your glasses arrive in good condition. And on top of that, we’re offering FREE DELIVERY on all orders until Monday evening when this current round of strikes ends to make sure our customers stay as happy as ever. We’re also using 1st Class Mail as standard which takes priority over lots of other mail to make sure you get your glasses as soon as possible.

Based on recent experience, the strikes are creating delays of a few days but given that your glasses are not an overnight delivery (since we have to fit the lenses), you should still get them within our guide timescale for delivery.

We are avoiding sending out your glasses on actual strike days so your glasses will dispatched when ready and on the day the Royal Mail service resumes. Most customers have told us they prefer to wait any extra day or two rather than stay in to sign for them from a courier service.

If you need to return a pair of glasses you’ve recently received, please do so as normal, following the instructions provided on your receipt or on our website. We will extend the 14 day period to take into account any potential further delays within Royal Mail.

You can read the latest news on the Strikes on the Royal Mail website.

Getting your Home Trial
We will be extending the 10 day Home Trial by several days to allow for any delays in getting the glasses to you. The 10 days will only start on the day your Home Trial leaves our offices, and we will not be sending out any packages on actual strike days to avoid any uncertainty on the whereabouts of your Home Trial.

Returning your Home Trial
Once you have put the glasses back in the post we will be extending the return deadline to allow for any potential further delays within Royal Mail. Should we have any queries on the whereabouts of the Home Trial, we’ll get in touch with you to discuss this further.